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by Dr Callum Floyd


  • Responding Franchisors sentiment is still positive and remains elevated across many key growth drivers, however Service Providers were less positive generally and markedly in some areas.
  • Franchisors sentiment toward general business conditions tops other general business confidence surveys (i.e. ANZ and NZIER).
  • Franchisors remain positive about franchisee profitability levels – arguably franchising’s most important key performance indicator.
  • Franchisors sentiment for franchisor growth increased from the last quarter.

The Franchize Consultants’ July 2014 Franchising Confidence Index demonstrates mixed results from reporting Franchisors and Service Providers.
Click here for a copy of the full report.

  • The latest results indicated positive franchisor (net 53%) toward general business conditions. Service Provider (net 27%) sentiment was less positive, and was reflective of other general business surveys including ANZ Business Outlook (40% in July) and NZIER (32% in June) business confidence surveys.
  • Franchisors (net 63%) remain positive about prospects for franchisor growth. However, Service Providers have reported a decrease in results from 69% in the previous quarter to 27% this quarter.
  • Franchisors sentiment toward access to financing increased slightly from 3% to 13%, Service Providers are slightly less positive than franchisors at a net 7%.
  • Franchisor sentiment toward access to suitable franchisees increased this quarter, from negative net 3% to 17%. Service Providers also showed more optimism than previously at a net 47%.
  • Confidence in access to suitable staff increased. Franchisors sentiment increased slightly from negative net 19% to negative net 7%, and Service Providers matched this also reporting a negative net 7%.
  • Franchisor sentiment towards access to suitable locations decreased from 7% to negative net 8%. Service Providers reported a net 7%.
  • Franchisor sentiment towards future franchisee sales levels remained at an elevated level at a net 70%. Service Providers dropped from 85% last quarter to net 40% this quarter.
  • Franchisor confidence in franchisee operating costs increased this quarter to net 13%. from a negative net 6% last quarter. Service Provider sentiment was a negative net 33%.
  • Franchisor sentiment toward future franchisee profitability remained positive, with Franchisors reporting a net 53%.

Overall, Franchize Consultants’ Franchising Confidence Index in July 2014 demonstrated mixed results from reporting Franchisees and Service Providers. The subdued sentiment from Service Providers is shared by other recent general business surveys.

Franchisors continue to maintain an optimistic outlook for general business conditions, sales levels per franchisee and franchisor growth prospects. We were also encouraged to record a slight increase in positivity for franchisee profitability, arguably a franchise system’s most important key performance indicator. In contrast, however, it is interesting to note a decline in the perceived availability of suitable locations and staff as other dimensions recover.

Franchising Confidence Index Background

The Franchising Confidence Index represents the views and expectations of franchising, an important domain of business within the New Zealand economy.

Franchising is a substantial and growing domain of business making up an important part of the New Zealand economy. The Franchising New Zealand 2012 survey, conducted by Massey University in collaboration with Griffith Business School, indicates New Zealand has 446 individual franchise systems comprising some 22,400 units (owned mostly by franchisees). The survey also suggests local franchise systems employ some 100,000 people. Finally, local expert estimates of total franchise system turnover range from $15 to $25 billion – suggesting franchising is a strong contributor to New Zealand GDP – as it is around the world. Companies involved in franchising are as diverse as Foodstuffs (New World, PAK'nSAVE, Four Square), NZ Post, Fisher & Paykel, Contact Energy, McDonald’s, Columbus Coffee, Fastway Couriers, Harcourts and Fletcher Building.

The Franchising Confidence Index represents confidence in key measures critical to the success of franchising in this country by reporting attitudes toward general business conditions, as well as key franchising growth determinants including access to capital, suitable potential franchisees, staff and locations. The Franchising Confidence Index also covers franchising health attributes and outcomes by exploring franchisee sales, operating costs and profitability, and franchise system growth prospects.

The data and analysis presented represents the views of 30 franchisors and 15 Service Providers collected between Monday 28th July and Friday 1 st August 2014. Findings from both groups are reported separately.

Respondents were asked whether they expected conditions to be ‘better,’ ‘same’ or ‘worse.’ ‘Net’ confidence is the difference between those reporting ‘better’ and ‘worse.’

The data and analyses were compiled by Shelley Cross.

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Callum Floyd PhD

Franchising Confidence Index Franchize Consultants (NZ) Ltd
Level 1, 27 Gillies Avenue
Newmarket, Auckland

Ph. 09 523 3858
Fax. 09 520 0387



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